General questions (7)

Because all floors require their own individual needs, perhaps different cleaning solutions, strippers and sealers it is impossible to give an average cost. Some areas of floor are very large and again this will have an impact on the costings as they may take longer to restore. Tile & Stone Medic will either arrrange an onsite visit to assess the floor in question, or, if we do not have local cover in that area, we will talk to you in more detail over the phone and perhaps request that you down load some pictures of the floor to us.

Once we have spoken to you in more detail we will be able to give you an idea of the time allocation required to restore your floors to a high level.

Absolutely! we are always happy to show you our insurance certificates or down load them to you if so required.

Your floor will take around 12 hours to fully cure, so no furniture should be put back on it to after this time. However, you will be able to use the floor 1 hour after we have finished with bare or stocking feet. Minimal use is recommended though and Tile & Stone Medic cannot be accountable to any spillages or damage that occur.

Yes, ideally if you want the job done to the best of our ability, then all furniture, kick plates in kitchens etc should be removed. However, don’t worry we will help you manage this.

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


Commercial Cleaning (7)

Because all floors require their own individual needs, perhaps different cleaning solutions, strippers and sealers it is impossible to give an average cost. Some areas of floor are very large and again this will have an impact on the costings as they may take longer to restore. Tile & Stone Medic will either arrrange an onsite visit to assess the floor in question, or, if we do not have local cover in that area, we will talk to you in more detail over the phone and perhaps request that you down load some pictures of the floor to us.

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.


Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


Once we have spoken to you in more detail we will be able to give you an idea of the time allocation required to restore your floors to a high level.

Absolutely! we are always happy to show you our insurance certificates or down load them to you if so required.

Yes, ideally if you want the job done to the best of our ability, then all furniture, kick plates in kitchens etc should be removed. However, don’t worry we will help you manage this.

Leather Cleaning (10)

Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.


Yes we can, this is exactly the kind of issue that our leather cleaning service aims to address, while we cannot guarantee that it will be exactly like knew we can make huge improvements that mean you don’t need to replace it.


Right away. As soon as we’re done cleaning, your furniture will be ready to use.


No, the chemicals we use are safe for domestic use and will not put you children or pets at any risk.


This depends on how much use it gets. Generally, if it doesn’t look as good as it did when it was new, it will probably benefit from professional cleaning. For most people, once every 6 months or so is sufficient.


No, our leather cleaning service is only for furniture and upholstery. Clothing often has different care requirements.


Yes, we can apply certain treatments to extend the lifespan of your leather furniture.


If you have marks and scratches on your furniture then we can certainly help with this, however we do not provide a full repair service so if the damage is extensive we may not be able to completely solve the problem


Curtain Cleaning (10)

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.


Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


No, we are comfortable with cleaning all manner of delicate furniture and fabrics without damage. Our techniques are all tried and tested.


No, our cleaning methods are safe and gentle, they should not affect the colour of your curtains.


Most curtain cleaning work can be completed in a few hours. For extremely large buildings with a number of different rooms it can take a little longer.


Yes, in the vast majority of cases we really can clean curtains without removing them from the window.


Absolutely not, all cleaning solutions we use are 100% for use around the whole family.


This varies, but generally your curtains will be dry within a couple of hours.


Yes, we can clean all varieties of curtains, including lined and double layered curtains.


Wood Floors (10)

We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.


Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


Yes we can, we adapt our methods and solutions for different types of wood to get the rest results for each.


Yes, please provide us with a description or a picture and we should be able to work it out and offer a cleaning solution.


Yes we can, the polish will be professional applied for a tough finish that resists wear and tear.


We try to keep all spaces we work in as tidy as possible during our work. Often wooden floors can be restored without creating huge quantities of dust. When sanding is required, we will always carry it out as considerately as possible, putting place appropriate protection for your home and furniture and we will of course clear up thoroughly after our work is completed.


This depends on the amount of wear that the wood has to put up with. With light use once a year should suffice, with heavier use two or three times a year may be best.


Yes we can, generally this is simply a result of ground in dust and dirt which our equipment will make light work of.


Yes we do, our technicians will be happy to suggest some tactics and products for getting the most out of your freshly cleaned wooden floor.


Upholstery Cleaning (10)

This depends on lots of factors such as the density of the upholstery fibres being cleaned, the ambient temperature and air humidity, and air flow throughout the premises. Unlike many companies using underpowered equipment, our vacuum machine has the suction to get your upholstery almost dry after cleaning. We will recommend several ways to speed up the final drying stage, but with the heating on and some windows open, most of our customer’s upholstery are usually dry within an hour of us leaving. If for any reason we anticipate the drying process to take slightly linger (in unheated or unventilated rooms) we will speed up the drying process with high powered fans and air movers.


Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.


Absolutely, we would be happy to, simply let us know what you would like doing.


We can clean most sofas within a couple of hours.


Yes, we can, we offer our services for every type of upholstery.


Yes we can, we’re also happy to offer advice on how to keep your freshly cleaned upholstery fresher for longer.


No, unfortunately we are not able to offer this service.


We may be able to repair small or minor damage, but we do not generally offer repair services for upholstery, only restoration and cleaning.


Carpet Cleaning (10)

You will be amazed at the results of our service, as we use the best equipment and extensive training to deliver an outstanding cleaning service every time. Although we are highly trained in spot stain removal, there can be stains that are permanent, and we will do our best to identify these and warn you before hand. But in general, most of our customers are impressed by the effectiveness of our cleaning.


We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.


Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


This depends on the condition of the carpet and how much cleaning is required. For most domestic customers, work can be completed on a single day.


We can’t always guarantee to completely remove a stain, we don’t want to make false promises in that regard, but experience has taught us that in the vast majority of cases we can indeed remove stubborn stains from our customers’ carpets or at the very least drastically reduce how noticeable it is, meaning the carpet does not need to be replaced. If you are concerned about a particularly bad stain, get in touch to discuss your specific need.


No, our cleaning solutions are perfectly safe and will not introduce hazardous chemicals to your home.


We generally do not carry out repairs to carpets, but if the damaged area is small or minor we may be able to help.


Yes, we provide cleaning services for all types of carpet.


For domestic carpets, we find once or twice a year to be sufficient. Homeowners with pets or young children may prefer slightly more frequent cleaning.


Commercial Carpet Cleaning (10)

You will be amazed at the results of our service, as we use the best equipment and extensive training to deliver an outstanding cleaning service every time. Although we are highly trained in spot stain removal, there can be stains that are permanent, and we will do our best to identify these and warn you before hand. But in general, most of our customers are impressed by the effectiveness of our cleaning.


We use some of the best chemical solutions available to our industry. Most of our chemicals are chosen for their effectiveness whilst also keeping environmental concerns in mind so eco friendly cleaning is a part of our service.


This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.


Yes please get in touch for more information about the deep cleaning system we use and prices for this service.


Absolutely, we understand that businesses need to keep moving, so we offer our commercial carpet cleaning service outside of regular office hours.


Absolutely, we work with a number of large businesses and are happy to co-ordinate with reception staff.


Yes, our staff are happy to display identification at all times for our commercial customers.


Yes, as well as commercial carpet cleaning we can also clean and maintain wooden flooring. We would be happy to cover both for you.


This varies depending on how many people use the space which the business occupies. Once a month can be sufficient, for busier premises a fortnightly clean may be better.


Yes we do, give us a call to discuss your requirements and we’ll work out the best maintenance contract for you.