Will the chemicals you use be dangerous to my children and pets?

No, the chemicals we use are safe for domestic use and will not put you children or pets at any risk.

How often should my carpets be professionally cleaned?

For domestic carpets, we find once or twice a year to be sufficient. Homeowners with pets or young children may prefer slightly more frequent cleaning.

Can you clean 100% wool carpets?

Yes, we provide cleaning services for all types of carpet.

Can you repair damage to my carpet?

We generally do not carry out repairs to carpets, but if the damaged area is small or minor we may be able to help.

Will cleaning my carpet require strong or corrosive chemicals?

No, our cleaning solutions are perfectly safe and will not introduce hazardous chemicals to your home.

Can you remove stains from my carpet?

We can’t always guarantee to completely remove a stain, we don’t want to make false promises in that regard, but experience has taught us that in the vast majority of cases we can indeed remove stubborn stains from our customers’ carpets or at the very least drastically reduce how noticeable it is, meaning the carpet does not need to be replaced. If you are concerned about a particularly bad stain, get in touch to discuss your specific need.

How long will it take to clean my carpet?

This depends on the condition of the carpet and how much cleaning is required. For most domestic customers, work can be completed on a single day.

Can you clean very old or badly stained carpets?

You will be amazed at the results of our service, as we use the best equipment and extensive training to deliver an outstanding cleaning service every time. Although we are highly trained in spot stain removal, there can be stains that are permanent, and we will do our best to identify these and warn you before hand. But in general, most of our customers are impressed by the effectiveness of our cleaning.

Do you move furniture on a job?

This really depends on the job. In most cases we will be able to move a few items of light furniture out of the way whilst we clean. If there are many large items of furniture that require moving – there will be a small surcharge added to the bill.

Do we have to move all the furniture

Yes, ideally if you want the job done to the best of our ability, then all furniture, kick plates in kitchens etc should be removed. However, don’t worry we will help you manage this.